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Warranty and Policies

Camera Warranty

Our action cameras are made to the highest standards by a reputable manufacturer. We guarantee that, when used in the appropriate manner, it will be free from defects in materials or workmanship for a period of six months. Action cameras are often subjected to heavy use with vibrations, and in damp and dirty environments. If a fault develops after a six month period it is normally due to misuse, or wear and tear. If, after the six month warranty period expires, a fault develops we are unable to replace the camera or refund.

Cancellation Policy

If you are an individual your purchase is covered by the UK Consumer Contracts Regulations (these do not apply to limited companies and business users). You have the right to cancel your order for a period of 14 days from when you receive the goods. You then have a further 14 days to return the goods, which must be done at your own expense. The goods must be received unopened and in saleable condition. You will then receive a full refund, including the cost of us sending the goods to you (If you opted for an enhanced delivery option the extra cost above the basic postage and packing cost will not be refunded.) If you are a limited company or business user, the cancellation terms are the same, however in this case we will not refund the cost of sending the goods to you.

If the goods are faulty, or do not match the description on our website we will pay for the cost of the return carriage. Sample films and photos are made available for you to check the image quality in advance, as well as full information on the camera specification and accessory package. We do not accept returns if the product is working but you are dissatisfied with the image quality, specification or included accessories.

Playback Devices

The camera is not compatible with Apple Mac OS or any Apple devices. It is supplied only for use with devices running Windows, Android or Linux OS

Our product is the camera hardware and accessories only, which captures images in commonly used file formats (.mp4, .jpg and .bmp). We do not supply computer software, instructions or support once the files have been transfered to another device. We do not accept returns if you are unable to playback the video files or view the photos on your computer system or television set. The camera can output to most modern flat panel televisions via the HDMI socket. We do not include the HDMI cable or provide instructions for setting up your TV. The packaging contains a QR code linking to a WiFi app for Android devices. This is freely available third party software. Whilst we tested the App and it works very well for us, we do not guarantee the functionality of third party apps, or provide support for them.

Returns Policy

In addition to your basic right of cancellation, we also accept returns within two months of purchase. If you wish to return a product for a credit, please contact us first to discuss the matter. We generally will refund for unopened cameras in saleable condition that you may choose to return, making a deduction for the post and packing that it cost us to send you goods in the first place. Credits will only be made to the same card or Paypal account that was used for the purchase. This returns policy does not extend to our trade customers. This policy is in addition to your statutory rights.

Please note once the packaging has been opened, we are unable to accept a cancellation or return. Please be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control. This includes damage and neglect after goods are received, goods being stored in climatic conditions such as extremes of temperature that can affect some items and damage by third parties.

Privacy Policy

We may collect information from you on our web sites. However, it is our policy to use this information only internally within our company. In other words, we are not going to pass your information to third parties. In addition we only use this information to contact you when we believe it is in your own best interests, such as if we encounter a delay or problem with your order, or for a product recall. If we provide you with occasional information about changes to our business or product range that we think will be of interest to you, then we will provide you with an easy way to remove yourself from any such future mailings. The only information we may store on the website is that which you would enter yourself into a form or to complete an order.

Product Safety and Liability

All information offered is believed to be true and is offered for consideration in good faith. However Mr P W Young, who trades as Motion Pro, gives no warranties, neither explicit nor implicit as to the completeness or accuracy of any information offered nor the ultimate safety of using an action camera in any manner described or suggested nor the ultimate safety or hazardousness of products supplied by Mr P W Young. The onus is on the purchaser to evaluate all possible risk of activities undertaken whilst using an action camera, and by proceeding to use the camera, the purchaser thereby assumes all risk of peril or injury howsoever arising.

If you decide not to use the product, just return it unopened and in saleable condition within two months and we’ll cheerfully refund your money (possibly less the postage and packaging cost.)

Data Security Policy

It is our policy to treat your private data with the same degree of security with which we treat our own private data. All employees are required to sign non-disclosure agreements.

If you provide us with your credit or debit card number in writing, verbally or by fax then it is retained only long enough to process the transaction. It is not stored by us.

We never see any credit card number that you enter into the payment page of Paypal. This payment page is on the secure server of Paypal, a leading internet credit card handling firm. You may find out about their policies at https://www.paypal.com/. We prefer not to be responsible for storing this sensitive data.

As a result of this policy on credit card data, we have to ask you for the data on each occasion that you make a purchase. We trust that this is a small price to pay for this security.

Communications Policy

Our preferred method of doing business is through our web site and by email. These are efficient modern means of communicating and generally save both you and us time. We have tried to provide as much information as we can on this web site. Please have a look to see whether your questions are answered on our "frequently asked questions" or other pages if possible before emailing or phoning us.

Ask a question!

If you have any questions about our policies or products, then please contact me directly by phone, email or letter.

Mr Paul Young - Manager of the Motion Pro online store.

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Motion Pro is a trading name of Mr P W Young
The White House, Toys Hill, Westerham, Kent TN16 1QG England

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Any names used on this web site are used for descriptive purposes and are hereby expressly acknowledged as the trademarks of their owner.
Prices are subject to change without notice from those displayed.

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